Voltaire Cycles Verona accepts returns for most riding accessories as long as the item has not been used. The company's return policy extends for 14 days from date of purchase. Please note that for safety and hazmat certification reasons, certain products are exempt from our return policy. For these products, all sales are considered final.
All bicycles, trikes, and scooter sales are considered final. If an order is placed online, we offer a 24 hour grace period from which you may cancel your order. Beyond 24 hours, we cannot refund the purchase. All custom ordered parts sales are also final. This includes batteries, conversion kits, chargers, and motor or battery accessories.
Perishable goods such as apparel items, helmets, shoes, gloves, jackets, shirts, pants and other personal garments, are exempt from returns. Finally, all clearance items, garage sale items, demo, used or consignment items are final.
For general merchandise returns, your item must be unused and in the same condition that it appeared in the store. It must also be in the original packaging including tags, documents, and any additional accessories. There is a 15% restocking fee for all returned items.
To complete your return, we require a receipt or proof of purchase.
The vehicle must be less than 10 miles on odometer when returning a vehicle.
Once your return is received and inspected, Voltaire Cycles Verona will email a confirmation notice to you stating that the item has been received. If the item meets the return policy conditions, a credit will be issued within 3-5 business days.
EXCHANGES (if applicable)
Exchanges are only offered on defective items. Please contact Voltaire Cycles Verona by email at firstname.lastname@example.org or by phone at (800) 895 9049, and send your item to: Voltaire Cycles Verona, 400 Bloomfield Avenue, Verona NJ 07044
To return your product, you should mail your product to: Voltaire Cycles Verona, 400 Bloomfield Avenue, Verona NJ 07044
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15-25% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
You will be responsible for paying all shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, please consider insuring your shipment with a tracking number. We cannot guarantee that we will receive your returned item or that we received your item without proof of delivery.